APS4 Customer Service Officers - Federal Government

On offer is a contract with Full Time hours that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients through inbound and outbound calls to provide support and assistance.

• Pay Rates $50 - $52 per hour + superannuation
• Full time hours Monday - Friday
• Hybrid opportunity 1-2 days from home once fully trained

Please note: For Federal Government opportunities, all potential candidates MUST be an Australian Citizen and hold a valid National Police Clearance within 6 months. Successful candidates will be required to obtain a baseline clearance.

Responsibilities:

Providing high level of customer service you will be required to interact with customers and provide support for general enquiries and assist where needed.

• Liaise with callers surrounding their concerns, questions and feedback
• Provide guidance, support and advice tailored to individual needs
• Analyse and interpret information to make decisions
• Assist with first contact resolution
• Effectively research information and share between multiple stakeholders
• Provide telephone communication as well as written correspondence
• Investigate, manage and resolve complex cases
• Maintain records within the Customer Relationship Management System (CRM)
• Navigate through multiple screens and programs whilst being on the phone

About you:

• Strong contact centre and/or customer service experience (1-2 years in a call centre position is highly desirable)
• Data entry skills - ability to quickly and accurately enter data into the system
• Excellent written and verbal communication skills
• Excellent punctuality and attendance
• Able to remain calm and professional
• Have availability between the hours of 7:30am and 6:30pm to work on a weekly rotating roster

Please note: This position is not an immediate start and anticipated to start in March 2026. Due to clearances and processes we recommend only those with capacity to be able to wait to apply.

Interested?

What you need to do now:

If you're eager to find out more, click 'apply now'

Or to discuss the role further or send your CV please email Dalena Tran at dalena.tran@randstad.com.au

Due to high volumes of applicants only those shortlisted will be contacted.

If this opportunity is not quite for you but you are an Australian Citizen, have customer service experience and you are keen to join the Federal Government please get in touch to find out about other roles we are working on!

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What's in it for you with Randstad?

Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits.

• We offer three pay runs per week ensuring you are always paid within the week.

• Access to My Randstad portal for easy payslip access

• Exclusive access to roles before we go to market

• Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many more

• Access to our employee assistance program services, including counselling services.

• Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.